Effective Date: 21/03/25

Luxoris Auctions (“Luxoris,” “we,” “our,” or “us”) is committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our services, including visiting our website and participating in our auctions. By using our services, you agree to the practices described in this policy.

 

1. Information We Collect

We collect personal information to provide and improve our services. This includes:

 

a. Information You Provide to Us:

• Registration Information: When you create an account, we collect your name, email address, postal address, phone number, and other details you provide.
• Identity Verification: For certain auctions, we may require additional documentation, such as a copy of your government-issued ID this is to ensure we are compliant with anti-money laundering legislation.
• Payment Information: We collect payment details such as billing address and credit/debit card information, which are processed securely via (TO UPDATE).

 

b. Information Automatically Collected:

• Log Data: Your IP address, browser type, operating system, and access times are recorded when you visit our website.
• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and collect usage data. You can manage cookie preferences through your browser settings.

 

c. Third-Party Information:

We may receive information about you from third parties, such as payment processors or social media platforms, if you interact with our content on those platforms.

 

2. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account.
• To process bids and facilitate payments.
• To authenticate and verify your identity for security purposes.
• To communicate with you about auctions, updates, and changes to our services.
• To comply with legal obligations, such as anti-money laundering regulations.
• To improve our website and services through analytics.

 

3. How We Share Your Information

We only share your personal information in the following circumstances:

• Service Providers: We may share information with third-party vendors who assist with payment processing, shipping, or IT support.
• Legal Compliance: We may disclose information to comply with legal obligations or in response to lawful requests by public authorities.
• Business Transactions: If Luxoris undergoes a merger, acquisition, or sale, your information may be transferred as part of the transaction.
• Our Employees: To process your purchases, answer your queries and manage your account.
• With Your Consent: We will seek your consent before sharing information in circumstances not covered by this policy.

 

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When no longer needed, your information will be securely deleted or anonymized.

 

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to your personal information if inaccurate or incomplete.
• Erasure: Request deletion of your personal information in certain circumstances.
• Restriction: Request limitation of processing your data under specific conditions.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to the processing of your data for direct marketing or other legitimate interests.

To exercise your rights, please contact us at help@luxoris.com.

 

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can guarantee complete security.

 

7. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us to have it removed.

 

9. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page, and the “Effective Date” will be revised. We encourage you to review the policy periodically to stay informed about how we protect your information.

 

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: help@luxoris.com

Thank you for trusting Luxoris Auctions with your personal information.